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Thank you for your interest in our website and game features. We have a comprehensive knowledge base that covers the most common questions and issues. You can access it by clicking here. If you need more assistance and you are a registered user, you can post your query on the General Help subforum, where our team and community members will be happy to help you. Please note that the subforum is monitored regularly and you can expect a prompt response. If you are not a registered user or you prefer to contact us directly, you can email us at We appreciate your feedback and support.

Billing & Payments

We appreciate your interest in our billing services. If you need any assistance or clarification regarding your transactions, receipts, charges, or statements, please feel free to reach out to us by email at We will be happy to help you as soon as possible. For your security and privacy, we kindly ask you to use the email address that is linked to the player account or the payment method involved in the transaction you are inquiring about. If you are unable to do so, we may request additional verification steps before we can assist you with any billing-related issues.

Account Bans

If you believe that your account ban was a mistake and you would like to request a review of your case, please contact us at using the email address that is registered to your account.

Legal Matters

We respect the intellectual property rights of others and we expect our users to do the same. If you are a copyright holder or owner, or an authorized agent of one, and you believe that any content on World to Build violates your copyright(s), you may send us a DMCA notice in accordance with the Digital Millennium Copyright Act. Please mail your notice to: ATTN: Legal Department, PO Box 201, Holly Springs, NC 27540. We also kindly request that you send any other legal notices or requests by mail to the same address. We will respond promptly and appropriately to all legal matters.